FAQ

Shipping, Returns, ETC.

Do you offer free shipping?

We offer free shipping on all orders within the United States.

Do you ship Internationally?

We do! International shipments may be subject to taxes and duties imposed by your country of residence. It is the responsibility of the customer to pay these taxes.

How can I track my order?

Once your order has been shipped you will receive an email notification with the tracking information. If you haven't received your tracking information please make sure to double check you email spam folder. If you still don't appear to have a tracking confirmation please Contact Us

Can I change my order after it has been placed?

You can add to your order or cancel as long as we haven't shipped the item yet. We pride ourselves in shipping promptly so be sure to contact us ASAP.  

How long will it take to get my order? - International Orders

We ship our orders the same or next business day. Shipping times vary depending on the shipping method selected. FedEx, DHL, and UPS are the fastest options. As a result of the Covid-19 pandemic USPS international shipments may take between 30-90 days to arrive for international orders.

How long will it take to get my order? - Domestic Orders

We ship our orders the same or next business day. Shipping times within the US take 2-4 business days to arrive on average. If you haven’t received your order within 30 days let us know.

What is your return policy?

We try to keep our policy simple. If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused and unmodified items purchased within 45 days. We do not accept returns on opened 3D printer Filament.

Do you accept Purchase Orders?

Yes! Send us a message here to place an order via PO. https://www.makerrx.com/pages/contact-1

What methods of payment can I use?

We accept payment from all of the major credit cards as well as Paypal. Please contact us to pay via a purchase order. Recently we also began offer financing via Affirm.

Will you charge me sales tax?

Sales tax is automatically calculated at checkout depending on the shipping destination.

Do you price match?

Yep. but other companies price match us.

Do you offer a points program?

Yes! Maker Points. 5% back. Need we say more.

Where are you based?

Minneapolis, Minnesota, USA

Do you offer printing services?

Yes, We have a pretty sizable printer farm and can be persuaded to print things. Contact Us if you have something you want to print.

Do you offer printer repairs?

Send us a message, If we can help you we will. If we don't have the ability to fix it ourselves we can help you get the parts to do it yourself.

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